Follow-up·January 16, 2026

Licensing Program Analyst, Esther Cortez arrived on January 16, 2026 for an unannounced inspection to follow up on a substantiated allegation of a complaint investigation. The LPA met with Licensee Victor Hernandez and Co-administrator Celesty He rnandez. On August 15, 2023, the Department concluded a complaint investigation regarding the following allegations: Neglect/Lack of Care and Supervision – Facility failed to seek medical attention in a timely manner when facility resident sustained an injury (second degree burn) while in care at the facility; Neglect/Lack of Care and Supervision – Facility failed to provided supervision when facility resident sustained an injury (second degree burn) while at the facility; Facility staff did not report serious injury to resident’s responsible party; and Facility staff failed to treat resident with dignity by scolding and yelling at resident. The licensee was cited for Health and Safety Code §1569.312 Basic Services Requirements; California Code of Regulations (CCR) 87465(a)(1) Incidental Medical and Dental Care; 87211(a)(1)(B) Reporting Requirements; and 87468.1(a)(1) Personal Rights of Residents in All Facilities. At the time of the complaint visit on August 15, 2023, an immediate civil penalty of $500 was issued and the licensee was informed that an additional civil penalty might be assessed based on Health and Safety Code § 1569.49(f). Report will continue on LIC809-C, 2nd page. The Department has concluded an analysis and has determined that a civil penalty is warranted for serious bodily injury. The Welfare and Institutions Code Section 15610.67 defines serious bodily injury as “an injury involving extreme physical pain, substantial risk of death, or protracted loss or impairment of a function of a bodily member, organ, or of mental faculty, or requiring medical intervention, including but not limited to, hospitalization, surgery, or physical rehabilitation.” This is evidenced by the facility not providing proper care and supervision that resulted in a resident sustaining second degree burns to the torso and left a rm. Today, January 16, 2026 , the Department will be issuing a civil penalty per Health and Safety Code § 1569.49(f) for a violation that the Department constitutes as serious bodily injury in the amount of $10,000. However, since an immediate civil penalty of $500 was previously issued on August 15, 2023, the amount of the civil penalty issued today will be $9,500. Exit interview conducted. A copy of the report issued. Appeal rights provided. Licensee Victor Hernandez and signature on this report acknowledges receipt of the appeal rights, found on page two of LIC 421D.