Complaint·August 29, 2024

LPA's interview with five (5) families / responsible parties of residents in care revealed that all (5) did not express any potential or immediate concerns that the facility are not meeting the incontinence needs of residents in care. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff is mishandling the residents incontinence needs while in care” is deemed Unsubstantiated at this time. It was reported that "staff are not meeting the residents dental needs" as it was alleged that staff are not ensuring residents are brushing their teeth. Interviews conducted with eleven (11) staff revealed that most residents need some type of assistance with brushing their teeth by either reminding them or fully assisting them with brushing. Interviews with staff further revealed that all (11) have not observed a resident who didn't brush their teeth for a prolonged period of time. Each staff interviewed also did not express any potential or immediate concerns for any staff not assisting resident with brushing their teeth. LPA's interview with five (5) families / responsible parties of residents in care revealed that all (5) did not express any potential or immediate concerns that the facility staff are not meeting resident dental needs. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff are not meeting the residents dental needs” is deemed Unsubstantiated at this time. It was reported that "Staff are not meeting the residents hygiene needs", as it is alleged that residents are not showered in a timely manner. Interviews conducted with eleven (11) staff revealed that most residents usually receive showers 2 to 3 times a week and require some type of assistance according to their care plans. Assistance could involve either reminders or encourage, standby assist, hands on and full assist. All (11) staff also stated they have never seen a resident miss a shower or be delayed in getting one. LPA's interview with five (5) families / responsible parties of residents in care revealed that all (5) did not express any potential or immediate concerns that facility staff are not meeting resident hygiene needs. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff are not meeting the residents hygiene needs” is deemed Unsubstantiated at this time. Exit interview conducted and copy of report issued.