complaint·August 15, 2023

Complaint alleges that Staff do not ensure residents receive bathing assistance. Based on interviews that were conducted, LPA received inconsistent statements as it relates to the allegation. Furthermore, during a tour of the facility on August 15, 2023, LPA observed a staff member inside the bathroom, and assisting a resident with a shower. Complaint alleges that Residents are left in soiled clothing for extended periods of time. During a tour of the facility on August 15, 2023, LPA observed a staff member assisting a resident with soiled clothing. In addition, based on interviews that were conducted, LPA learned of no concerns regarding the care of residents in placement. Complaint alleges that Staff do not ensure residents are provided meal assistance. Based on interviews that were conducted, LPA could not prove or disprove that the residents are not provided meal assistance. In addition, residents interviewed did not present concerns regarding meal assistance. Complaint alleges Staff lock residents in their rooms. On August 15, 2023, LPA was able to interview a sample population of residents in their respective rooms. LPA also observed room doors being unlocked and accessible to residents, visitors and staff. Furthermore, during interviewing with residents and staff, LPA learned of no concerns nor could this allegation be corroborated. A finding that the complaint allegations of Staff do not ensure resident records are properly maintained, Staff do not ensure residents receive bathing assistance, Residents are left in soiled clothing for extended periods of time, Staff do not ensure residents are provided meal assistance, Staff lock residents in their rooms are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator. LPA educated the Administrator on the importance of ensuring that staff members are trained annually as outlined in Title 22 Regulations. The following deficiencies were observed (See LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted with the Administrator and appeal rights were provided.