complaint·April 24, 2026

Continued from 9099... According to West Sacramento Police Department, an attempt to interview R1 was initiated by the responding officer but R1’s response to questions was incoherent and rambling. Based on statements made by residents, staff, and R1, and failed investigative efforts by police to substantiate the allegation, no information or evidence was uncovered to support the allegation. The complaint alleges that Staff does not accord resident (R1) privacy. The complainant stated that R1 at times complains that they have too many visitors and is overwhelmed. LPA observed that R1 had visitors including family, church members, and health care providers. There was no record of R1 refusing the visits of staff or visitors. In addition, LPA observed on 01/26/2026 and 02/03/2026 that the door was closed during visits by staff and health care workers. Based on LPA’s observations and interviews the allegation that Staff does not accord R1 privacy is unsubstantiated. Although the allegation may have occurred there is not a preponderance of evidence to verify the allegation therefore the allegation is UNSUBSTANTIATED. The complaint alleges that Staff isolates resident. The complainant stated that R1 feels isolated although complainant reported that R1 has 2 volunteers, a chaplain, a social worker, Home Health Aides and an RN who visit R1 plus visits from family and friends from church. Staff also reported that R1 uses a phone in their room to make and receive calls. In addition, staff reported that R1 is taken to the dining room for meals when they request. Based on LPA’s observations on 01/26/26 and 02/03/2026, interviews with staff, home health aides and review of Visitor Sign-In Sheets the allegation that Staff isolates resident is UNSUBSTANTIATED.