complaint·April 17, 2025

(Continued from 9099) The complaint alleges that Facility staff did not adhere to handwashing protocols. The complainant states that staff are using residents’ sinks for required hand hygiene. LPA interviewed Staff (S2,S3, S4) who stated that the staff were provided with two restrooms directly outside the memory care unit for hand washing; as well as being provided with gloves and hand sanitizer. If necessary, there is one vacant room (#57), which is locked, but may be accessed by staff. Therefore, the allegation that Facility staff did not adhere to handwashing protocols is unsubstantiated. Complaint alleges that the Facility has mold. The complainant states that they were told by staff that there was mold. LPA Nakagawa spoke with S1 regarding the possibility of mold. S1 stated that the area had been thoroughly cleaned but there was testing for mold being done, however results of the testing has not been received yet. Therefore, the claim that the Facility has mold is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.