complaint·September 30, 2021

Admissions agreement signed by resident R1 on 9/8/2017 states on page 9.h that “Termination on Death….Upon your death your personal property may be removed at any time by appointment or between the hours of 9:00 AM and 5:00 PM by your responsible person, by other person(s) whom you have designated in writing in this residency agreement…” In addition, facility mitigation plan under Visitors – COVID Watch states that “schedule family visits limited to 5 family members at a time, restricted to resident apartment, designated common area and/or designated outdoor area.” Facility had no cases of COVID-19 positive at the day & time of visit. Documentation of schedule visits calendar for 5/9/2021 shows that there was 1 visitor in AL at 4:30 to 6:30 PM inside resident’s apartment and another visitation occurred in Life Guidance – Memory Care outside between the hours of 3:00 to 6:00 PM. Furthermore, individual was at the facility to enter resident R1’s apartment since resident had passed away on 5/1/2021. On the same day, per guest sign-in there was a “family moving” for resident R2 who stayed from 2:37 PM until 5:00 PM who wasn’t schedule in the schedule visits calendar. Based on records review and interviews, facility didn’t follow resident’s admissions agreement within regard to “Termination on Death”. According with complaint allegation "Facility did not adhere to admissions agreement.” there were related observations made during visit. Based on LPA observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Appeal of Rights Given. The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.