complaint·February 1, 2024

It is alleged Staff are not providing adequate care and supervision to the residents. The reporting party states that residents in Memory Care are locked in their rooms due to a Covid outbreak. LPA toured the facility, focusing on the Memory Care unit. LPA made observations, reviewed documents and conducted interviews. It was reported to LPA that residents in Memory Care were asked to isolate in their rooms due to cases of Covid on the unit, under the direction of Public Health. Residents are not locked in their rooms as they are not locked from the inside. They are currently locked form the outside to assist in keeping residents separated from other residents who may be infectious. The reporting party stated that residents are not being cared for, checked on, helped to the bathroom, or given water. LPA found residents to be clean, groomed and dressed appropriately. At the time of inspection ,it appeared that residents had recently been served breakfast, which included a selection of beverages (water, juices). There were 7 staff at the time of inspection, who were all engaged in duties of care, housekeeping and activities. It was reported to L PA that Lunch and Dinner are also served, with beverages. There are also 3 snacks/hydration breaks throughout the day. Additionally, residents are checked regularly for hygiene and hydration and there are call buttons in the bathrooms. It is also alleged that Facility is not clean and sanitary . The reporting party stated that they are living in filthy conditions. At the time of inspection the facility was found to be clean, comfortable and well-maintained. Bathrooms were clean and sanitary. Sinks, toilets and showers were clean, and wastebaskets were empty and lined. Bedrooms were neat and tidy. Most beds were made, except for several rooms where residents were resting. Common areas in Memory Care were clean, including dining room; kitchen and serving area were also clean and sanitary. Although the allegations may be true, based on observations, statements and documents, there is not a preponderance of evidence to prove the allegations true or false therefore the complaint is UNSUBSTANTIATED.