complaint·March 28, 2025

Continued from 9099..... S1 stated “that there are ample supplies.” S2 provided an invoice showing that adequate supplies are ordered by the facility. LPA inspected storage areas for each department (housekeeping, Assisted Living, Memory Care) and found adequate supplies of gloves, cleaning supplies, toilet paper, paper towels, hand soap and PPE- with additional supplies stored in the basement. On 3/28/2025 LPA inspected the Memory Care Unit and six (6) out of the six (6) apartments inspected had soap, paper towels, covered trash cans and toilet paper. Three apartments in Assisted Living were also inspected and found adequate hygiene supplies in three (3) of three (3) units. In addition, LPA spoke with three (3) of three (3) residents who stated they were satisfied with the supply of hygiene supplies and that staff made sure they were well stocked. Therefore, the allegation that Staff do not ensure that residents have adequate hygiene supplies is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. In addition, the complaint alleges that Staff do not follow infection control practices. LPA visited the facility on 2/5/2025 and 3/28/2025 and found required Infection Control Protocols in place. Staff S3 stated that Staff receive trainings regularly and are provided with PPE to ensure safety for themselves and the residents. Signs are up reminding staff to wash hands regularly and hand sanitizer is available throughout the building. Five (5) Staff in Caregiving and Housekeeping were interviewed: five (5) of five (5) staff stated that they follow infection control practices, receive training, and have enough PPE available. They were asked if they would feel comfortable requesting another staff member to follow infection control practices if they were not and they stated “Yes, for their safety and the safety of the residents, they would.” In addition, the facility provides sick leave for staff when they are ill, so they do not come to work when they may be contagious. In addition, the facility regularly reports any outbreaks of possible infectious disease to CCL and the CDPH as required, and follows the protocols and procedures requested by the departments. Therefore, the allegation that staff do not follow infection control practices is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.