complaint·September 26, 2025

(Continued from 9099) On 8/5/2025 LPA conducted a facility tour and observed that the allegation listed in the complaint is located on the Independent Living (IL) portion of the facility. LPA conducted interviews of residents on each of the four floors in the main building. Independent Living (IL) Residents from the 3 rd and 4 th floors reported a loss of water pressure, experienced low water flow and low pressure including difficulty in flushing toilets. Two (2) of three (3) residents on the 3 rd and 4 th floor stated that they were able to retrieve bottled water from resident services downstairs. IL residents from the second floor of the building did not experience the same loss of water pressure and stated they were able to access water and could flush toilets. The LPA observed that the Assisted Living and Memory Care units on the first floor, which are under the license from CCL did have water pressure and were able to access water, and flush toilets. In addition, it was reported to LPA by Executive Director Alika Cassilla, that bottled water was provided to all residents in Independent Living and Assisted Living during the time the repairs were being made. According to the Executive Director Alika Casilla, updates regarding the work on the water pipes was provided to the residents regularly through the Echo system which every resident, other than Memory Care, has available to their rooms. Five (5) of six (6) of the IL residents interviewed stated that they did not have any issues with the way the facility handled the situation. Although the general consensus was that it was inconvenient, residents felt the facility was handling the situation quickly. Community Care Licensing (CCL) does not have jurisdiction to enforce regulations on the Independent Living units of the facility. Based on the investigation, LPA was unable to identify any deficiencies in the maintenance of the property on the Assisted Living (AL) side of the facility that CCL does have jurisdiction. The facility was actively repairing an unforeseen water system failure quickly, and although residents did have some inconveniences the facility acted timely and responsively and was providing water to residents. Continued from 9099-C This agency has investigated the complaint allegations “Facility does not have running water” and “Staff not providing residents with water”. After interviews, observations, and other investigation the agency has found that the allegations were Unsubstantiated,, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies were cited.