complaint·December 23, 2021

Staff failed to keep the facility free from pests – UNSUBSTANTIATED It was alleged that Staff failed to keep the facility free from pests. The licensee stated the last time the facility had a bed bug infestation was a few months ago. The licensee stated they treat the facility once a month for bedbugs, have placed mattress covers on all of the beds, and replaced the two beds in the room where the last bed bug outbreak occurred. During client interviews C1 stated the last time they saw bed bugs in the facility was a few months ago. C2 stated they had never seen bed bugs in the facility. During staff interviews S1 stated the facility first had bed bugs in 2018 but thought the licensee got rid of them. S4 stated they never saw any bed bugs. S1 stated the licensee changed the mattresses and bought new bedding and beds. S1 stated the licensee sprays for bed bugs and noted that they even took the base boards off to get rid of them. During LPA’s tour of the facility C1 stated they had a bed bug on their arm the previous night. LPA Knight then observed the licensee remove C1’s bedspread and inspect for bedbugs, none were found. The licensee then removed the sheets and inspected the bedbug cover. No bed bugs were found. LPA Knight was present during the inspection and did not observe any bed bugs. Document review included a receipt from a home improvement store that included 2 gallons of bed bug spray which were purchased on 9/08/2021. A receipt from a local home furnishings store showed the purchase of 2 twin size mattress and box spring sets were purchased for the facility on 07/03/2021. These purchases are consistent with the administrator’s statement of fogging and spraying the facility for bed bugs and purchasing new mattresses for the afflicted client room. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. A copy of the report was emailed to facility licensee /administrator Scott Terry. No deficiencies were cited on today’s date.