complaint·March 9, 2022

Resident is not provided with hygiene items of general use On 2/11/2022, Licensing Program Analyst (LPA) Mai Thao conducted a facility toured with Facility Manager (FM) and observed the facility to have sufficient hygiene products available for residents in care. Residents stated in interviews that they have their own hygiene products and when they run out, the facility always have it available. Staff stated in interviews that the facility always have hygiene products available along with other items for the residents in care. Administrator also confirms in interviews that the facility have hygiene products available for residents to use. This agency has investigated the complaint alleging Resident is not provided with hygiene items of general use . We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Per California Code of Regulations, Title 22, No citations were issued. An exit interview was conducted, and a copy of this report was left at the facility.