complaint·May 18, 2022

Resident's room is not being properly cleaned On 3/16/2022, Licensing Program Analyst (LPA) Mai Thao and Staff 1 (S1) toured the facility inside and out. LPA and S1 inspected 7 resident rooms. LPA and S1 observed all 7 room to be cleaned and odorless. LPA did not observe any soiled linens or clothing in the rooms. Residents who were interviewed stated that their rooms are cleaned daily by staff. Resident stated that staff comes daily to take out the trash. Resident 1 (R1) stated that when staff are assisting resident with changing, staff takes out the dirty linens and trash immediately. R1 stated that staff does not leave it in the room. Resident 2 (R2) stated that R2’s roommate uses disposable briefs and sometimes it can cause some odor in the bathroom. R2 stated that staff immediately takes out the trash when R2 inform staff. R2 stated that staff comes by daily to take out the trash during rounds. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Resident's room has roaches On 3/16/2022, LPA and S1 toured the facility inside and out. LPA and S1 inspected 7 resident rooms. LPA and staff did not observe any roaches in the rooms inspected. Resident stated in interviews that last year the facility has roaches, but now there aren’t any. Resident stated that the facility has a pest control out monthly to inspect the facility and spray the facility. R1 stated that residents are told by staff to not store food in the room to prevent the rooms from having any roaches. R1 stated that sometimes R1’s roommate has food in the room, but R1 have not seen any roaches in R1’s room. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No citations were observed. An exit interview was conducted and a copy of this report was left at the facility.