complaint·September 16, 2022

On 9/16/2022 LPA Tryon arrived at the facility to open the complaint. LPA was screened for COVID symptoms upon arrival and termperature taken. LPA wore a mask and used hand sanitizer. LPA was able to speak with staff and 6 of 39 residents. Regarding staff treating residents with respect, all residents interviewed felt that staff is very respectful to them and other residents, and no one had issues with staff. Therefore, the allegation is UNFOUNDED. Regarding safeguarding resident's belongings this allegation was in regard to clothing items being missing. All residents interviewed said they always get their own clothes back when laundry is done. If something is missing, there is a certain place that clothes are kept so that residents can look for their lost items, and almost always can retrieve them. Staff verified that this is the case. Also, if someone has a need for certain items, the home does keep extras if needed. The allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. No deficiencies noted. Exit inteview conducted.