complaint·May 5, 2023

Licensing Program Analyst (LPA) Melissa Parks arrived at the facility unannounced to deliver complaint findings into the allegation listed above and met with Administrator Maria. Department interviewed 3 staff and 3 residents during complaint investigation on 04/24/23. Department conducted the investigation for the stated allegation from this complaint. Department conducted a tour of the facility on 04/24/23 and conducted interviews with residents and staff. Interviews indicated that all staff are treating all residents with dignity and respect. Department observed while doing facility tour on 04/24/23 that facility staff appeared to be attentive to resident’s needs and treating residents with dignity and respect. During residents’ interviews, residents stated that facility staff is treating all residents with respect and dignity and did not express any concern in this area. Based on facility tour, interviews and observation, department found out that there is no evidence that facility staff do not treat resident with respect, therefore this allegation is found to be UNFOUNDED. Exit interview conducted. A copy of this report was emailed to the Administrator.