Incident investigation·December 22, 2023

On December 22, 2023 at 8:58am Licensing Program Analysts (LPAs) Indira Loza and Janai McClain met with Executive Director (ED) Martha Melgoza to conduct an unannounced case management in regards to several unusual incidents reported to the Oakland Regional Office on December 5, 2023. LPAs conducted interviews and reviewed records which revealed that staff pulled a child's arm, spoke to a child causing intimidation,withheld food, and allowed a child to cry excessively before helping the child. This violates the children's Personal Rights and is a Type A violation. LPAs informed the Director to provide copy of this licensing report dated 12/22/2023 that documents a Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. See LIC809-D for deficiency. Exit interview conducted. A copy of the report and appeal rights provided to ED Martha Melgoza. Notice of Site Visit provided and must remain posted for 30 days.