Complaint·August 28, 2024

On 8/28/24, Licensing Program Analyst (LPA) B. Plumboy met with Director Elizabeth Romo for the purpose of an UNANNOUNCED COMPLAINT INSPECTION. Present for this inspection was 27 children in care and 6 staff. The allegation that the staff did not follow policies and procedures in the Admission Agreement has been SUBSTANTIATED. RP is repeatily late to pick up her children from the center and was not charged on those incidents by the center. On 7/17/24, RP was 4 minutes late to sign out her children from the center and charged $2/minute per child, instead of $1/minute per child. The admission agreement states up to 5 minute late pick up, $1 per minute late fee will be assessed. Based on LPAs record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Title 22, Division 12, Chapter 1, Section 101219(f) is being cited on the attached LIC. 9099D. A notice of site visit was given and must remain posted for 30 days. Appeal Rights were given and discussed. An exit interview was conducted.