complaint·April 16, 2024

On, 4/16/2024, Licensing Program Analysts (LPAs) Melanie Otsuji and Randy Miranda arrived to the facility unannounced to conduct initial 10 day investigation into the above allegation. LPAs met with Facility Representative, Bertha Taitague and, Abadat "Abi" Khan. Also present during today's, visit were 7 additional staff members and 27 infant aged children. During the course of the investigation LPAs conducted interviews, made observations and reviewed video recordings. Based on interviews and video recordings LPAs determined that although facility was within ratio at the time of the incident, staff were not positoned appropriately to ensure all children in care remained under visual supervision at all times which resulted in a child in care losing their balance while reaching for a toy, they fell and bumped their mouth on a shelf. Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC. 9099D. Exit interview conducted with Facility Representatives, Abadat Khan and Bertha Taitague. Appeal rights provided.