complaint·March 5, 2026

The staff member responsible for C1 was interviewed on 12/11/26 and stated that they were with C1 when the child’s parent (P1) failed to pick them up from the facility. S1 could not find the file for C1 and when C1’s alternate parent (P2) called to inquire about the child, they were told that S1 was unable to reach P1. S1 stated they initially called the wrong parent and could not find C1’s file once they discovered they had contacted the wrong parent. C1’s file was found the following day on the desk. S1 did not have a roster or emergency contact list to use during the incident. On 12/11/25 LPA obtained a copy of the LIC 700 with C1’s emergency information which did not include any contact information for additional people who may be contacted in an emergency. The LIC 700 did have two individuals listed as primary representatives with contact numbers. LPA also received a copy of the parent handbook that references hours of care and expectations regarding pick up and late fees. Documentation shared an expectation of parents to provide additional emergency contacts but C1’s emergency contact information was not provided. Based on interviews and document review LPA determined the facility failed to ensure staff had access to a child’s emergency contact information and ensure children’s authorized representatives are notified if children are not picked up from the facility. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. CCR 101221(b)(5). Exit interview conducted and report was reviewed with the facility representative, Lori Baker. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.