complaint·October 15, 2021

On 10/15/21 at 10:00AM, Licensing Program Analyst (LPA) N. Cunningham conducted an unannounced complaint inspection and met with Director Katie Love for the purpose of delivering findings. It has been alleged that staff yell at day care children. On 06/25/21, LPA S. Husband toured the facility and observed three staff appropriately communicating with six infants during play time. During this inspection, LPA S. Husband obtained contact information for staff and a copy of the facility roster. LPA S. Husband also noted that the licensee and director denied the allegation and noted that they recently terminated a staff. During today’s inspection, LPA Cunningham observed four staff appropriately communicating with eight infants during outdoor play time. Observations on 06/25/21 and 10/15/21, and interviews with five parents, four staff, and the director did not provide corroborating evidence to meet the preponderance of evidence threshold standard and therefore the allegations are unsubstantiated. This report was discussed and reviewed with Director Love, and an Exit interview was conducted. There were no Title 22 deficiencies cited during today’s inspection. Appeal Rights were provided.