complaint·November 4, 2021

On 11/04/21 at 2:20pm, Licensing Program Analyst (LPA) N. Cunningham conducted an unannounced complaint inspection and met with Director Katie Love for the purpose of delivering findings. It has been alleged that staff are not providing adequate supervision and staff do not have adequate training. On 06/25/21, LPA S. Husband toured the facility and observed three staff supervising six infants during play time. During this inspection, LPA S. Husband obtained contact information for staff and a copy of the facility roster. LPA S. Husband also noted that the licensee and director denied the allegation. On 10/15/21, LPA Cunningham observed four staff appropriately supervising eight infants during outdoor play time. Observations on 06/25/21, 10/15/21; interviews with four parents, four staff, and facility management; a review of the parent handbook; and review of multiple incident reports, did not provide corroborating evidence to meet the preponderance of evidence threshold standard and therefore the allegations are unsubstantiated. This report was discussed and reviewed with Director Love, and an Exit interview was conducted. There were no Title 22 deficiencies cited during today’s inspection. Appeal Rights were provided.