complaint·August 28, 2025

On 6/27/25 LPA Laird conducted interviews with six staff (S1-S6). All staff acknowledged an incident involving children being exposed to bleach. Three staff stated they were present when the incidents occurred and three staff stated they had heard about it. All staff interviewed stated they believed there were concerns with reporting incidents to parents and/or licensing. Three staff stated there have been incidents that were minimized to parents. Three staff stated there have been incidents that went unreported. Four staff stated there have been incidents which were reported several days or weeks later to parents. On 8/14/25 and 8/18/25 LPA Laird conducted interviews with five parents (P1-P5). One parent acknowledged an incident involving a child being exposed to bleach. One parent acknowledged an incident which was reported several weeks after the incident occurred. One parent had no knowledge of an incident which had occurred at the facility involving their child. One parent interviewed felt incidents were minimized by the facility. On 7/2/25 LPA Laird requested video footage of two incidents which occurred at the facility. LPA Laird was informed by owner/director Heather Lingeman that the footage requested was no longer available. On 6/27/25 and 7/14/25 LPA Laird received activity logs, incident reports and Brightwheel correspondence. Based on interviews and documentation, LPA Laird determined there is sufficient evidence to suggest the allegations occurred. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. LPA Erica Laird informed facility owner/director Heather Lingeman that this report dated 8/28/25 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA Erica Laird informed Heather Lingeman to provide a copy of this licensing report dated 8/28/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. An exit interview was conducted, and this report was reviewed with owner/director Heather Lingeman. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.