complaint·January 3, 2024

On Janurary 3, 2024 at 10:08am, Licensing Program Analyst (LPA) S. Sims and E. Friese conducted an unannounced complaint inspection, and met with facility representative Shelly Tellez. It was alleged that staff terminated a day care child in retaliation, specifically that a child’s (C1) care was terminated after a complaint was filed at another facility. The licensee was interviewed on 11/6/23 at 10:30am and denied the allegations. The licensee stated that the facility terminated C1’s care because the staff were uncomfortable with the behavior of P5 after P5 was informed that C1 would not have a spot in the preschool room due to a full capacity. The licensee stated that P5 was rude to employees and other parents and that the staff had a hard time getting P5 to comply with their program polices stated in their parent handbook.