Complaint·August 5, 2022

However, that parent stated that they have not heard yelling directed at one specific child, and stated that it is directed at the whole class. Parent stated that staff talks in a loud way which sounds like they are yelling. It was stated by six out of seven parents that there were no concerns regarding the way staff speak to children and parents stated they were happy with the care being provided. LPA toured the facility on 8/5/22 at 11:26am and observed 17 children laying down for nap being supervised by two staff. LPA observed appropriate staff and child interactions during facility visit. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.