complaint·November 17, 2021

LPA Diana Campos met with Center Director Racheal Mercado for a complaint investigation regarding the above allegation. Present during the investigation were 4 staff and 20 children in care. It was alleged that staff yelled at day care child. During the course of the investigation, staff and parent interviews were conducted. Per interviews conducted one staff member does have a strong voice that may come across as loud when trying to make her voice heard, but not considered yelling. During the investigation, Personal Rights were discussed. Based on the investigative findings, there was no evidence to determine whether or not a child's personal rights were violated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated. A SITE VISIT NOTICE WAS POSTED BY LICENSEE.