Follow-up·August 23, 2023

On 8/23/23, at 9:15am, Licensing Program Analysts (LPAs) Catherine Fernandes and Randal Dunevant arrived unannounced on a case management visit and met with staff member one, whom stated the Director was on the way. Soon after Assistant Director Jessie Black and Director Ligia Ortiz arrived. While at the center LPAs did a walk through of the center, interviewed the Directors and obtained documents regrading the incident. The center self reported an incident to licensing that occurred on 8/11/23. There was an incident where a staff member raised their voice and made the child sit down on the bench while outside. The staff member was immediately put on administrative position outside of the center while the center conducts their investigation. Based on the incident there was a violation of personal rights. LPAs Fernandes and Dunevant informed Director Ligia Ortiz that this report dated 8/23/23 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the personal rights of children in care. Also, LPAs Fernandes and Dunevant informed the Director to provide a copy of this licensing report dated 8/23/23 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. See 809D for the deficiency. The center is conducting a staff training today to go over personal rights, center expectations and supervision. Exit interview conducted with Director Ligia Ortiz. Report, Appeal Rights and Notice of site visit provided.