complaint·April 14, 2022

On 4/14/22 at 10:05 AM Licensing Program Analyst (LPA) Michelle Sutton conducted an Initial Complaint Investigation at Kindercare Learning Center and met with Director Chistina Rodriguez. During the course of the investigation, LPA inspected the facility, reviewed records, and conducted interviews. During facility observation LPA observed 1 staff with 6 infants in toddler room. Based on the observations which were obtained throughout the investigation, the preponderance of evidence standard has been met, Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page. Due to the issuance of a Type A Citation during today's inspection, a copy of this Licensing Report must be POSTED in the facility and PROVIDED to each existing parent by the end of today or next day child is in care. Report also must be PROVIDED to the parent of children who are enrolled over the next 12 months. In addition, a copy of the LIC 9224 Acknowledgement of Receipt of Licensing Reports must be signed by each parent and kept in each child's file. Exit interview was conducted, where this report, deficiency and plan of correction were discussed with Director. A notice of site visit was given, must remain posted for 30 days and appeal rights.