complaint·September 19, 2023

On September 19, 2023 at 2:10pm, Licensing Program Analyst (LPA) Julia Placencia arrived unannounced to complete the complaint investigation regarding the allegation above. LPA met with director Maricar Castro. There were 17 infants and 5 staff members present. This complaint is specific to the toddler room. During the course of the investigation LPA made observations, reviewed documents and conducted interviews with facility staff and parents of children in care. There is not enough evidence to determine if the allegation that staff inappropriately disciplined a child is true or false. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with director Maricar Castro. A Notice of Site Visit was provided and must remain posted for 30 days.