complaint·February 20, 2025

On February 20, 2025 at 10:45am Licensing Program Analysts (LPAs) Indira Loza and Catherine Fernandes met with Licensee Marta Van Velzen to continue the complaint investigation for the above allegation. Present during today's visit were one infant, 10 preschoolers, two assistants, and the Licensee's spouse. LPAs conducted a tour of the facility for a Health and Safety check. During the course of the investigation LPAs observed the home, reviewed records, and conducted interviews. Based on interviews from staff, parents and children in care, there is conflicting informantion on when the licensee is present. The Licensee has confirmed there are times when she has to leave the facility to attend appointments however, she stated she does ensure there is always staff to provide care to the children. LPA Loza has inspected the home on two separate occasions and the licensee has been present. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation has been concluded as Unsubstantiated. Exit interview conducted. Report, Notice of Site Visit, and Appeal Rights provided to Licensee Marta Van Velzen.