complaint·January 22, 2025

LPA observed staff using verbal redirecting and the 1,2,3 system as discipline methods. Interviews with staff revealed natural consequences are used as the discipline policy such as misuse of a work station means the teacher chooses their work station and the 1,2,3 method involves giving the child a chance to fix the behavior before the teacher will help them. LPA reviewed the facility handbook/parent agreement on discipline which coincides with staff interviews regarding natural consequences being utilized. LPA observed teachers physically helping children such as holding their hand and leading them to a new activity station but did not observe staff rough handling children. Interviews conducted with children and authorized representatives did not reveal concrete information that would corroborate the allegations. LPA did not obtain any pertinent evidence through observation or interview during the investigation to prove the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview was conducted. Report reviewed with Facility Representative. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days.