Complaint·April 21, 2026

LPA observed staff communicating with children and guiding children using a tone of voice of an appropriate volume. LPA observed teachers getting down to children’s level while speaking with them. LPA observed while inside the classroom, you could not hear staff talking unless within proximity. Witness statements revealed inside an inside voice is used with children and the only time voices are raised is when outside and there is a safety concern that needs immediate attention. LPA interviewed regarding mealtimes. Interviews reveal the children are, packing up their food and throw away and clean up trash. LPA observe toileting needs. Teachers do let the classroom know who needs to use the bathroom for supervision purposes, so all staff know where all children are at. From interviews with those relevant to the investigation, center uses verbal redirecting and the 1,2,3 system as discipline methods. Interviews revealed natural consequences are used as the discipline policy such as misuse of a workstation means the teacher chooses their workstation and the 1,2,3 method involves giving the child a chance to fix the behavior before the teacher will help them. Interviews conducted did not reveal concrete information that would corroborate the allegations. LPA did not obtain any pertinent evidence through observation or interview during the investigation to prove the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview was conducted. Report reviewed with Facility Representative. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days