Office review·August 9, 2024

Licensing Program Manager (LPM) Natalie Dunaway and Licensing Program Analyst (LPA) Soleil Marx met with Licensee Representatives, Veronica Galvin and Austin Othman, for the purpose of an informal office visit.LPM defined the difference between non-compliance and an informal meeting. LPM advised that the purpose of today's meeting is to help the facility gain compliance. Today's informal meeting was to discuss the type A citations issued on 07/18/24 (complaint) and 04/08/24 (case management). The Licensee Representatives stated that they have taken the following steps to maintain compliance: 1. Checks/attendance counts are being conducted before and after transitioning 2. Support staff have been added in classrooms to enhance supervision 3. Steps have been taken to enhance parent communication 4. Staff have been and will continue to be trained on spacial zoning, parent communication, name to face recognition, classroom management, and visual supervision LPA discussed follow up documentation for file. LPA and LPM reviewed ratio, physical plant, and supervision requirements. LPM and LPA provided information regarding the Technical Support Program (TSP), which is a non-enforcement arm of the Community Care Licensing Division offering onsite support to licensees and providers. Director will follow up with request to LPA for TSP services. LPA discussed using the Department website (ccld.ca.gov) for child care updates, current forms, legislation and regulation information. LPM suggested that Licensee can view information videos at www.ccld.childcarevideos.org . This report was reviewed with the Licensee Representatives.