Complaint·November 7, 2023

On 11/07/2023 at 1 PM a closing complaint investigation visit was made to the facility by Licensing Program Analysts (LPA) K. Lynch and N. Wheeler. It was alleged Licensee left day care children unattended, and Licensee is out of ratio. The Licensee was interviewed and denied the allegations and stated children are never left unattended by staff, and they always maintain staffing ratios per regulations. Two staff (S1-S2) were interviewed on 09/20/23 and 11/06/23 and there were no disclosures. Three children (C1-C3) were also interviewed on 09/20/23, and there were no disclosures. Six parents/guardians were interviewed on 09/05/2023, 11/01/23, and 11/02/23 and there no disclosures supporting the above allegations. During the investigation, LPAs observed adequate care and supervision provided to children by Licensee and staff, and staffing ratios were also maintained per regulations during the visits. Based on observations and interviews during the complaint investigation, the allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Exit interview was conducted, appeal rights provided, and notice of site visit posted.