complaint·April 27, 2021

On 04/27/2021, Licensing Program Analyst (LPA) Kiriko Lynch conducted a closing complaint investigation and met with the Lead Teacher/Acting Center Director. The closing complaint investigation was conducted via tele-inspection due to the current state of emergency regarding the COVID-19 outbreak, and LPA also conducted a virtual tour of the facility during the investigation. It was alleged the facility does not have a complete record for each child. The Lead Teacher was interviewed on 02/25/21 and 04/26/21. Lead Teacher stated although she received the signed admission agreement and parent handbook, as well as the basic contract from the parent, she stated admitting the parent and child had left before the parent filled out other facility paperwork for their child. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days. This report was reviewed and discussed with the Lead Teacher. All licensing reports are public information and must be made available upon request for at least three years.