Complaint·July 22, 2025

It was alleged that licensee screams at daycare children. Licensee and licensee\342\200\231s assistant denied the allegation. Licensee and licensee\342\200\231s assistant admitted that the licensee\342\200\231s voice is loud and stern; however, they both stated that licensee never screams or speaks inappropriately to any daycare children. Based on interviews conducted, there were no disclosures that collaborated that licensee did not prevent daycare children from engaging in a physical altercation and that licensee screams at daycare children. Due to conflicting interview statements the allegations are found to be unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. A Notice of Site Visit (LIC 9213) was given to Licensee, Jacqueline Osuna and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) were provided. An exit interview conducted, and report was reviewed with Licensee, Jacqueline Osuna.