complaint·November 26, 2024

This report is being amended from previous report 11/22/24. On November 22, 2024, Licensing Program Analyst (LPA), Crystal Ali conducted an unannounced complaint findings inspection to Santana Family Child Care Home. LPA met with Licensee who granted access. The purpose of the inspection was to present findings from complaint investigation (9/11/24) regarding the above allegation. LPA discussed the allegation details with Licensee. LPA observed licensee and 4 children and 1 infant in care. The investigation consisted of interviews with the licensee and other relevant parties. The investigation revealed inconsistent statements for allegations #1-#5, #7-#9. Relevant parties could not confirm Allegations #1-#5, #7-#9. The allegation could not be corroborated. Therefore, the allegation is to be found unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged occurred. An exit interview was conducted, the report was read, and a copy of this report was left with the Licensee with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.