complaint·January 3, 2024

On 01/03/2024, Licensing Program Analyst (LPA) Beneroso conducted an unannounced visit at the facility to deliver complaint investigation findings. Upon arrival, LPA was met by Director Madisann Parks who guided LPA on a tour of the facility. LPA observed 5 children in care with 4 staff providing care and supervision. The investigation consisted of interviews with staff, children's parents, review of facility roster and other pertaining documents related to the complaint investigation. Documentation reviewed and confidential interviews conducted disclosed that on or about September 2023, Child #1 was not fed during its normal feeding schedule as directed by the family in the "Infant Needs and Service Plan" form. The investigation concluded that Staff #1 did not feed the child due to the parent/guardian being on their way to the facility to pick up the child, exceeding the stipulated time in between feedings of 2 hours to 2 1/2 hours. Based on information obtained, observations, interviews conducted and relevant information received, this allegation is deemed SUBSTANTIATED. The facility was cited one Type B Citation in accordance to Title 22 of the California Code of Regulations and/or Health & Safety codes. (See LIC 9099-D for cited deficiency). A substantiated finding means that the allegation is valid because the preponderance of the evidence standard has been met. Exit Interview was conducted and A copy of this report, Notice of Site visit, and Appeal Rights were discussed and left with licensee Rennie at the facility.