complaint·July 1, 2024

On 07/01/24 Licensing Program Analyst (LPA) Crystal Ali met with the facility Director to deliver the findings on the investigation into the above allegation. Upon arrival, LPA observed 26 children in care present and 2 staff. The investigation was conducted by the Community Care Licensing Investigations Bureau, Investigator Ruben Munoz and LPA Crystal Ali. The investigation consisted of interviews with the licensee, children, and other relevant parties. The investigation revealed consistent statements with allegation #3 staff did not report incident to CCL. The director admitted during the interview that the facility did not report this incident to CCL. Director informed LPA Ali, that the previous LPA stated to only report major incidents that include where the facility have to call ambulance or facility call the parent to take the child to the hospital. Therefore, the allegations have been found substantiated.