complaint·April 13, 2022

Should Child 2 experience a troubling day, staff engage in one on one supervision and discuss a better way of managing conflict. Staff disclosed Child 2 has adjusted and has minimized the hitting of other children and staff since the previous inspection. Parent interviews disclosed the facility staff are trustworthy, staff would never hit their children, and their children do not engage in physical altercations with other children. Parents also disclosed the facility utilizes redirection and verbal conflict resolution strategies should a child engage in challenging behaviors. Based on evidence collected and interviews conducted, the above allegation is deemed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur. No deficiency was cited during inspection. An exit interview was conducted, this Report, Appeal Rights, and Notice of Site Visit were provided to Director, Michelle Armstrong.