Complaint·September 18, 2025

On 9/18/25, Licensing Program Analyst (LPA), Crystal Ali conducted an unannounced complaint findings inspection to Heritage Montessori School. LPA met with Site Supervisor who granted access. The purpose of the inspection was to present findings of complaint. During visit LPA was able to present findings from complaint investigation (6/24/25) regarding the above allegations. LPA discussed the allegations details with Site Supervisor. LPA observed 35 children and 7 staff (plus 1 cook) providing care and supervision. The investigation consisted of interviews with the licensee, staff, and other relevant parties. The investigation revealed consistent statements with Allegations #1 lack of supervision resulting in daycare child sustaining unexplained injuries. Allegation #2 Staff handle daycare children in a rough manner. The licensee admitted to the allegations and disclosed that the employee received disciplinary action. Therefore, the allegations are found to be substantiated. A finding that the complaint is substantiated means that the allegation happened or is valid, there is a preponderance of evidence to prove that the alleged occurred. Deficiency was cited (see LIC9099D). An exit interview was conducted, the report was read, and a copy of this report was left with the licensee with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.