complaint·July 25, 2024

On July 25, 2024, Licensing Program Analyst (LPA), Crystal Ali conducted an unannounced complaint findings inspection to Heritage Montessori School. LPA met with lead teacher who granted access. The purpose of the inspection was to present findings from complaint investigation (5/17/24) regarding the above allegation. LPA discussed the allegation details with Licensee. LPA observed 4 Staff and 12 infants in care. The investigation consisted of interviews with the staff and other relevant parties. The investigation revealed consistent statements with allegations #1 that the facility is operating out of ratio. Relevant parties and staff confirmed that the agency has been out of ratio. Director admitted that the facility has been out of ratio for short period of time. Therefore, the allegation is to be found substantiated. A finding that the complaint is substantiated means that the allegation happened or is valid, there is a preponderance of evidence to prove that the alleged occurred. An exit interview was conducted, the report was read, and a copy of this report was left with the Licensee with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.