Incident investigation·December 18, 2025

On 12/18/2025, at 1:00pm, Licensing Program Analyst (LPA) Shushanik Safaryan conducted an unannounced case management inspection to follow up on the incident reported to the Department by the facility. Upon arrival, LPA was greeted by Assistant Director, Shannon Macall. Tour was provided. No children were present upon arrival. Children start arriving an hour later. On 12/01/2025, Child #1(C1) was left in the bathroom without supervision while her class went downstairs for outdoor play time. During the tour, LPA observed bathrooms located outside of the classrooms in the balcony area and shared between three classrooms. Bathrooms were separated by gender , with each bathroom containing two stalls. LPA observed C1`s classroom furthest from the bathrooms. Additionally, LPA observed from both sides of the balcony there is an access to the stairs leading to the gate with push bar exiting to the parking lot and gate to the side of the property leading to the driveway and street. (Pictures were taken). LPA observed gate on the side of the property was wide open during this inspection. During the interviews, Staff member #2 (S2) and Staff member #4 (S4) stated C1 was found on the balcony area next to her class without any supervision. C#1 told S2 that was left behind by her class while C1 was using bathroom. S4 took the C1 to join her class. Per S4, S3 and S5 were not aware that C1 was missing. Page 1 of 3 Based on the information obtained during the interviews, C1 was left without supervision for approximately 5 minutes. S3 stated that C1 asked to use the bathroom when children were getting in line to go outside and forgot to mention to S5. Per S3, visual supervision was not provided to C1. S5 stated she was occupied with the rest of the children and could not leave the classroom. Per S5 head count was conducted and matched number of children on iPod, which was not confirmed by S3 , who stated they did not observe S5 headcount children. During the interview, S5 was unable to recall number of children present during the headcount. Additionally, S5 could not recall seeing C1 in line. LPA conducted additional interviews with the children. C1 stated they were told to go wash their hands by S3 . Per C1 they went to the bathroom and when they went back, classroom door was locked and C1 could not locate their class until they met S2 and S4. C1 also disclosed to LPA that they felt scared when they saw their classroom door was locked.. Additionally, children disclose when they need to use the bathroom, they can take the pass or ask the teacher to use the bathroom. Per children statements, staff stands next to the classroom door. During this visit, LPA observed 2 children using bathroom ,while staff member was at the classroom door assisting another child and was facing towards to the classroom. Per Assistant Director and Director incident was not reported to them until next day around 5:30pm and Department and parents were notified following business day. Per Facility Representatives, interviews were conducted with staff members and child involved and it was disclosed by C1 that they felt scared, which was confirmed by the parent of C1. Based on the LPA’s observations and records reviews, the following deficiencies listed on the attached LIC 809D (deficiency page) are being cited in accordance with California Code of Regulations Title 22. Deficiencies that are being cited need to be cleared to protect the children’s health and safety. LPA Safaryan informed facility representative Shannon Macall and Arpy Jahjah this report dated 12/18/2025 document(s) one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Page 2 of 3 Also, LPA Safaryan informed the facility representative to provide a copy of this licensing report dated 12/18/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. A notice of site visit was given and must remain posted for 30 days during facility’s hours of operation. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. An exit interview was conducted, and a copy of this report, deficiency page and appeal rights were provided to Assistant Director Shannon Macall and Director Arpi Jahjah on 12/18/2025. Page 3 of 3