Incident investigation·February 26, 2026

Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced Case Management inspection, for the purpose of following up on an incident reported to the Department on 02/18/2026. Upon arrival at 8:35am, LPA met with Facility Representative Pilar Duran, to whom the purpose of the inspection was explained. A tour of the facility was conducted. There were 10 children with 3 staff members. On 02/17/2026, at just before 8am, the parent of an enrolled child came to the facility and began to be verbally aggressive with staff members. Parent was reportedly upset due to their child stating they had their personal rights violated by another child in care and wished to speak with someone higher up than the teacher position. During today's inspection, LPA conducted interviews with four staff members, one parent, and three children. Per Staff interviews, all staff interviews corroborated that Parent #1 came to facility and was verbally loud and aggressive towards staff in the presence of children. They had the Parents move to office area as children were arriving but was still able to be heard by the class. Per Staff #1-3, they were attempting to get a hold of Education Supervisors, but were unable to get a hold of anyone immediately. They continued to try contacting them until they were able to get a hold of them to come to the facility. Per staff interviews, Parent #1 stated that Child #1 (C1) had shared that Child #2 (C2) had violated C1's personal rights in the restroom. Per all staff members, staff are always at the restroom doors when a child is using the restroom to help keep children organized and from going in at the wrong time. LPA observed that the restrooms are individual and not meant for more than one child at a time. Staff keep children in line and are monitoring the restroom usage when children need it. Parent also stated that during nap time, C1's personal rights were violated by C2. Per staff interviews, Child #1 and Child #2 do not nap near each other and there are two staff at all times during nap time that would observe any child getting up. REPORT CONTINUES PAGE 1 of 2 LPA conducted phone interview with Parent #2, who stated Child #1 had informed them that morning of 02/17/2026, as they were dropping off that Child #2 had violated their personal rights. Parent #2 stated "They were refusing to get us help, and we called the police to get the help that we were needing... We were pushed to the office, and they were saying there was no supervisor." Police were contacted and they arrived on the scene to review the the claims by Parents of Child #1 and to review the facility with staff. Per Parent #2, the police were going to conduct their investigation and get back to them with further information. LPA was unable to get in contact with Officers during today's inspection. Children interviews gave no disclosures regarding the alleged incident. Based on the information above, there is not enough evidence at this time to determine that Child #2 did or did not violate Child #1's personal rights at the facility. All staff gave consistent information to licensing staff during interviews. Facility addressed the self reported incident with parent being verbally aggressive in the presence of children and had them move to the office, away from classroom. At this time, no deficiencies are being cited in accordance with California Title 22 Regulations. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Representative Pilar Duran, at 12:25pm. Copy of Report provided. END OF REPORT PAGE 2 of 2