Incident investigation·October 17, 2024

Licensing Program Analyst (LPA) T. Tran made an unannounced visit at MAOF ChildCare Center- Bell Gardens to conduct a Case Management Incident occurred on 7/31/2024. The Monterey Park Southwest Office received the writing report on 08/01/2024 regarding a child's personal rights concern. Upon arrival, LPA met with Program Manager, Josephine Bartolo and toured the facility. LPA observed proper care and supervision and ratio. Based on interviews conducted with staff, children, and other, during the time S1 was present at the facility, interviewed staff shared that they did not witness S1 physically hurt any children in care. However, when the children in room 3 were not listening or being loud, S1 would redirecting the children in a loud tone and at time yelled the children to gain their attention. Based on the facts presented and the information that was gathered through interviews, this incident was the result of Title 22 Regulation violation for Personal Rights. Per facility representative, facility will conduct training to all center staff regarding to topics of care and supervision and children personal rights. Then submit to the department training materials along with sign in sheet of all staff attendance by 10/31/24. Type B deficiency was cited at this time. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative, Josephine Bartolo.