complaint·September 27, 2024

Licensing Program Analyst (LPA), T Tran arrived at the above licensed facility to conduct an unannounced subsequent complaint inspection for the purpose of concluding the investigation of the above allegations. Upon arrival, LPA met with Site Supervisor, Ernestina Hernandez. Based upon the evidence obtained during the course of the investigation through interviews on 07/31/24, during afternoon outdoor play, on duty staffs observed C1 (see LIC811) attempted to bite a peer. S1 (see LIC811) immediately reaction was yelling out the child's name to stop the child from biting. There was document report indicated the incident was shared and provided to the parent. Therefore, the evidence does not support, nor disprove the above allegations that staff hit or yelled at C1 as a form of punishment occurred at the facility. Therefore, the allegations have been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted and report was reviewed with the Facility Representative, Ernestina Hernandez.