complaint·October 24, 2023

During the visit, Director Gould created and submitted to LPA Birks an advertisement with the License number listed. Note: There is no evidence of unlicensed care of Infants or Toddlers. There is also no Licensed Infant Center or Licensed Toddler Component to issue a citation for False Claims. However, LPA informed Director if and/or when a license is approved for the Toddler Component Center, the facility will operate under Health and Safety Code regulations. Thus, at that time, the newly Licensed Toddler Component must adhere to not disseminating any false or misleading statements or services provided. Director Gould understood. Note: Director Gould also informed LPA that all families who needed immediate care waiting on the Toddler Component were fully refunded as the Toddler Component was still being processed through Licensing. Based on observations and interview the preponderance of evidence standard has been met. therefore the above allegation is found to be SUBSTANTIATED. The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Director Emily Gould.