Incident investigation·July 7, 2025

Licensing Program Analyst (LPA) Portia Bowden conducted an unannounced Case Management Inspection at the above facility to follow up on an Unusual Incident Report (UIR) that was received by the department on 5/14/25. LPA met with Lead Teacher Carla Villanueva who guided LPA on a tour of the facility. There were 35 children present during today's inspection supervised by 9 teachers. All adults present had criminal clearances. Per the UIR, on 5/13/25 Lead Teacher Hortensia Ramirez was observed by Child Care Careers substitute Aide Lily Llamas to be hitting the children in classroom C on the head, pulling them and speaking to them in a harsh manner. Per Site Supervisor she held meeting with Teacher at which time she denied any hitting or yelling at any child in the facility. There have been no prior incidents with Teacher Hortensia or any children in care. Teacher has been placed on increased observation with site supervisor sitting in classroom periodically throughout school week. Facility policy on discipline is to redirect child\342\200\231s behavior. LPA observed quiet areas in each classroom for children to use. Per site supervisor facility policy for overwhelmed teachers is to move them to another classroom. Per site supervisor Teacher Hortencia often floats throughout different classrooms based on facility need. Per site supervisor Facility holds trainings throughout year on how to deal with difficult children, last occurred in March 2025. Per Site supervisor no further action will be taken. During today\342\200\231s visit, LPA interviewed Site Supervisor and 2 children in care. Based on all information obtained on this date and interviews conducted with teachers, no follow-up is necessary regarding the incident. There were no deficiencies observed in regards to today's visit. Exit interview was conducted with Site Supervisor Blanca Aldrete, Report and a notice of sit visit was provided and must remain posted for 30 days.