Complaint·June 2, 2026

On 3/23/26 El Segundo Regional Office (ESRO) received the complaint with the above mentioned allegations. On 3/27/26 LPA Wheatly conducted the initial complaint investigation. LPA Wheatly made a subsequent visit on 5/14/26. Licensee denied the allegations, stating they are not true. Parents interviewed stated they do not have an concerns with Licensee or leaving their children in their care. Child interviewed stated that sometimes Licensee talks really loud. Examples of language used when Licensee is talking loudly are "How are you?" and "You don't do that." Child interviewed stated that Licensee does not talk so loud that it hurts their ears. Child interviewed did not mention any instances of inappropriate discipline. Child stated that Licensee tells them to calm down, take a break, and helps them take a deep breath. Observations made by LPA Wheatly indicated Licensee is heard of hearing. On 6/2/26 LPA Luz observed that Licensee has a naturally loud voice when speaking. LPA Luz observed Licensee uses the same volume of voice when speaking to adults and children in care. LPA Luz observed children playing with each other and occasionally including Licensee in their play. One parent was attempting to pick their children up from care but the children continued to play with each other and their peers, making it difficult for them to leave. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the licensee Jacqueline Jackson.