Incident investigation·April 14, 2026

On April 14, 2026, Licensing program analyst (LPA) Brittanee Cleveland conducted an unannounced case management inspection due to a self-reported incidents that occurred at the facility. LPAs arrived at the facility at 9:30AM and met with Rachelle Deguzman, Assistant Director, who guided LPA on tour of facility. There were 35 children in care and 8 staff present upon arrival. There was an incident that occurred on 03/17/2026 that was reported to the department the following day to the department. Then another incident occurred on 3/20/2026, which was reported on the same day. These incidents were reported by phone. The facility reported the Unusual Incident to the Department within the required 24 hours of occurrence. Information reported to the Department indicated there was a parent who became hostile after child was stung by a bee. LPA was able to conduct an interview with the assistant director and teacher (staff) of the child. At the time of this visit, the director was not available due to time taken off. Assistant director stated that the child was not in hysterics at the time they were stung. Child went to their teacher and told teacher what happened. Staff stated the child was trying to catch the bee, per child, and while doing so they were stung. Staff assessed child to make sure there were no reactions and gave child an ice pack. Staff called the parent to let them know what happened. When parent arrived to pick up child, the parent became upset with staff and director about what happened because it had never happened before. While staff attempted to explain what happened, the parent began to cut off staff while talking. The parent began to yell at the director and staff. Assistant director stated it was very unexpected because the parent has never acted that way and is usually very personable. ----- Page 1 Staff stated the parent did call them names, which drew concern. Due to the actions from this incident, the Director and pastor approached the parent in the parking lot, stating that the child’s last day of school would be 3/20/2026. Parent began to yell at Director and pastor. Staff and Assistant Director stated the parent may have been stressed. Child was present during this incident. To avoid other children seeing the incident, Staff closed classroom door. At the time of inspection, LPA observed and retained copy of an email sent by the parent on the morning of 04/14/2026. No response has been sent. Assistant Director shall provide copy of response to LPA. Based on the information received during the interview and LPA observations, Facility staff were able to keep children safe at the time of the incident. The Notice of Site Visit was given and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Exit interview was conducted and report was reviewed with the assistant director, Rachelle Deguzman. --- Page 2