complaint·September 26, 2024

The parents that were interview expressed how happy they are attending the facility. Parents stated they do not have any concerns regarding their child’s diapering needs. Overall, the parents are satisfied with the level of care provided by the staff. During children’s interviews, children disclosed staff do not yell and hold their hands nicely. Children also stated they feel safe with their teachers and enjoy playing at the facility. LPA observed staff speaking appropriately to children in care. LPA also observed on 8/29/2024 and 9/26/2024 staff was checking and changing children’s diapers and pull-ups as needed. Based on the evidence obtained, interviews conducted and observations; the allegations of staff handled child in a rough manner, staff spoke inappropriately to a child, staff did not ensure diapering needs were met and staff did not ensure that children’s personal care needs were met are deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes. An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Director, Anna Bernshteyn