complaint·April 7, 2021

Facility staff are reporting that children are not mistreated while in care at the Family Child care Home (FCCH) and that they have never seen children being mistreated at the facility by any adults. Staff are reporting that they have never had any complaints from parents about children being mistreated. Staff did not identify Adult 1 as an adult whom provides care and supervision or works at the FCCH. Parents are not reporting any concerns regarding the Allegations. Parents did not identify A1 as a person whom provides care and supervision to children in care or that they have seen A1 in the FCCH. LPA interviewed the Parent of C3 and C4. The Parent is reporting that C3 and C4 have never complained about the FCCH. Parent is reporting that parent likes the FCCH and C3 has been attending the FCCH for 5 years. Parent identified Staff 1, Staff 2 and Staff 3 as working in the FCCH and providing care and supervision to children. Parent did not state that A1 works or has seen A1 in the FCCH. Parent did report that C3 observed a Spanish speaking staff remove C4 from a high chair while crying to put her own child but did not indicate that C4 was handled in a rough manner. Parent did not identify the Spanish speaking Staff as A1. Allegation #2 - Licensee did not supervise child appropriately. RP is reporting that A 1 and the Licensee do not supervise children and that during pick up (date unknown) the Licensee did not know where C4 was and the Parent found C4 playing in the bathroom with a bucket full of water. Staff are reporting that children are always accounted for and have never had an issue with not knowing where a child is during pick up. Staff are reporting that when parents arrive at the FCCH their children are ready to go and are picked up at the front door. Parents are reporting that when they pick up their children they are brought to the front door and have never had any issues during pick up. The parent of C3 and C4 is reporting that there have never been any issues during pick up. Parent reports that has more than one child in care and during pick up the staff have the children come to the door without ever having any issues. Based on available information and evidence obtained over the course of the investigation LPA was unable to obtain corroborating evidence in regard to Allegation #1 - Staff handled child in a rough manner and Allegation #2 - Licensee did not supervise child appropriately. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated . There are no deficiencies being cited during today\342\200\231s visit. An Exit Interview was conducted, a copy of this report, and Notice of Site Visit were explained and emailed to the Licensee Juana Villalta . It has been explained that a reply to the email shall be considered a substitute for the hard-copy signature. *** Report was explained to the Licensee in Spanish.